Starting Relationship SellingStreaming Video - 2016
In this video, Cutting Edge team members explore relationship selling. Carol is skeptical when Marcus asks her to train Tammy, Carlos, Dion and Casey. The trainees learn through role-plays to build their skills; Carol doesn't hesitate to give them harsh feedback. They learn to show interest, ask questions, be responsive to client needs, and not over push product. Casey realizes relationship selling is all about HEART: Help, Expectations, Ask, Remember and Timing. Sam reluctantly agrees that this is an excellent approach for the company.
Publisher: [Place of publication not identified] : Seven Dimensions Films of Australia, 
Copyright Date: ©2016
Characteristics: video file,rda 1 online resource (1 video file (10 min., 1 sec.)) : color and sound