Theory and AnalysisBook - 1996
How people interact with others, and even with products and markets holds the key to business success. In this book, the authors have created a model for line and staff managers to analyze the underlying structure and dynamics of employee and customer relations. A practical application of this theory called Relationship Analysis is then introduced which enables individuals and organizations to evaluate and change real-life situations in the workplace.
Publisher: New York : Free Press, c1996
Branch Call Number: HD30.3 .M88 1996
Characteristics: p. ; cm